Expedia uses ChatGPT to offer artificial intelligence-assisted travel planning to members The best of enterprise solutions from the Microsoft partner ecosystem

Ascott Launches AI-Powered Chatbot Named Cubby

chatbot for travel industry

It’s the same premise behind marsbot by Foursquare, which recommends places for travellers to check out based on the places they have visited at home and on previous travels. So, if you’re a regular at the yoga gym back home, marsbot will pull up a list of the best yoga retreats in Bali without you even having to ask. At the moment, hotels usually send out an automated email several days in advance of a guest’s arrival, suggesting amenities like spa treatments, airport transfers, and dinner reservations. ChatGPT is a powerful tool that can help travel companies increase efficiency and reduce costs. By leveraging Kayak’s extensive travel data, ChatGPT can offer suggestions that are tailored to each customer’s unique preferences and needs. ChatGPT takes this feedback into account, and the next time the customer asks for hotel recommendations in specific city, it suggests a list of top-rated boutique hotels in the desired location.


Using their existing chat/messaging platform Stobee helped City Wonders create Cindy, a virtual agent to assist with popular queries. The customer care manager at City Wonders was able to pinpoint the customer queries that were already within the site, but for some reason, the customers were unable to find them or lacked the patience when looking. Despite how frustrating this can be for the business; it was beneficial in that she knew what the bot needed. Structuring this info into easy-to-follow flows, we were able to make Cindy answer the most common queries, and if she doesn’t have the answer she collects contact details for City Wonders to deal with the query. New natural-language processing-powered chatbots can understand and respond to users when asked questions in regular sentences. When travellers want to contact their travel agent or airline, they can talk to the bot just as they would a human.

Real-World Applications of ChatGPT in the Travel Industry

The company wanted to join forces and, for that reason, has created a campaign to help hoteliers, with practical applications, motivate clients to reschedule their trips. Let travel agency support their potential online customers with everything they need to know for a trip as a personal assistant. Fifteen to twenty years ago, your phone was just a device to call people, a map was a piece of paper, and travel agents were like wizards who knew everything about your dream destination. Going on holidays felt like embarking on an Indiana Jones-style adventure.

Which AI is best for tourism?

  • Best AI Tool For Those Whose Plans Change — iPlan.
  • Best AI Travel Tool For Exploring a City — Roam Around.
  • Best AI Travel Tool For Those Who Want a Unique Experience — Vacay.
  • Best AI Travel Tool For Non-English Speakers — Skyscanner.

Similar to the other travel brands mentioned in this article, the platform provides personalised travel suggestions tailored to a user’s unique preferences, budget and interests. Now, planning a holiday or booking a flight isn’t confined to just English; the platform can interact in a range of Indian (and other) languages. The travel and tourism industry spends millions on marketing to acquire customers and additional investments in supporting them.

The all-in-one hotel management system

Modelled on a text conversation with a real travel agent, the bot not only offers and takes reservations for flights, it also suggests a layover in Reykjavik. Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously chatbot for travel industry with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes. From a customer services point of view, AI technology has created a number of labour-saving devices to serve customers, such as Chatbots.

chatbot for travel industry

It would be nice to have this all happen within the Messenger app but hopefully this was on Skyscanner’s new year’s resolution list. Looking ahead, this harmonious blend of AI intelligence and human touch isn’t just the trend; it’s the blueprint. It’s set to craft unparalleled, memorable travel stories for globetrotters everywhere.

Accommodation rental platform Lodgify recently rolled out a GPT-powered AI Assistant, designed to streamline guest communications. This virtual assistant crafts contextually relevant, personalised responses to guest enquiries based on Lodgify account and reservation data. From providing check-in instructions to recommending places to eat nearby, this AI tool covers an array of guest requirements. Hosts also have the option to review or edit AI-generated responses before they are sent, ensuring accurate and tailored communication. TripAdvisor has also effectively integrated OpenAI technology with the launch of its travel itinerary generator.

IoT is a system of connected devices with unique identifiers that transfer data over a network. Smart travelling wallets, contactless payment wearables and portable Wi-Fi hotspots are all part of it. To explain how technology affects travel, put yourself into perspective. EngagerBot can increase your website’s conversion rate through automated chat. We also use 129-bit SSL encryption for all data transfers on our platform. The predictive analysis has a big role in the development and growth of the travel industry and every one of us is much familiar with it.

ChatGPT bases its responses on the same set of data every time, which means that, if lots of travel marketers are using it to create similar content, all of this content is going to focus on the same things. AI-generated content isn’t a bad thing in Google’s eyes but it does need to be created carefully https://www.metadialog.com/ so that it still fits the search engine’s definition of ‘high-quality’. So if your whole travel website is built on unedited AI copy, you’re really going to suffer. You don’t want to be the victim of a Panda-esque update when websites’ traffic disappeared overnight as Google punished low quality content.

Ask Skift: Does Extreme Weather Deter Tourism? – Skift Travel News

Ask Skift: Does Extreme Weather Deter Tourism?.

Posted: Mon, 28 Aug 2023 07:00:00 GMT [source]

Artificial Intelligence (AI) is no longer just a conjuring of sci-fi movie writers; it’s becoming an everyday reality. Probably the most visible manifestation of AI has been chatbots, virtual assistants able to hold a natural language conversation with a human. Thanks to modern technology, travel businesses can now communicate to new and regular customers through bots using chat apps. Currently, most mistakes with hotel chatbots are not due to the AI failing but with how it’s been set up.

One of the major concerns with AI tools like ChatGPT is the accuracy of the information provided. Ensuring the use of relevant data can help mitigate issues such as customer dissatisfaction, financial losses, and damage to the company’s reputation. One of the most remarkable features of AI tools like ChatGPT is their ability for continuous learning and improvement. By analyzing user interactions and feedback, ChatGPT can refine its performance over time, delivering more accurate and relevant information to users.

chatbot for travel industry

Now it’s simpler, faster, and more convenient due to familiar text or audio interface. Ecommerce and retail chatbots are perfect for selling products and services directly via messenger or other systems they live in. In fact, almost any business that provides goods not so complex as specific engineering machinery or legal advice can sell via bots. In contrast, only a third were happy using a chatbot to book flights and hotels and a quarter to pay for flights and hotels. Revealing a need for AI to prove its reliability ‐ many of people’s worries are based on ‘gut feelings’ rather than facts or experiences.

Automated personalization, where AI is used to tailor offers or messages to each customer’s journey based on their profile, can enhance customer engagement and optimize performance. However, maintaining a human touch in the form of personalized advice and human involvement in complex decisions can ensure that the travel experience remains unique and satisfying for each customer. From understanding nuanced and customer expectations and preferences to dealing with complex situations, human travel agents bring a level of understanding and flexibility that is currently unmatched by AI. Within seconds, they receive a list of top hotels everywhere that match their preferences, along with the option to book immediately. Such a streamlined booking process not only saves time for the customer, but also increases the chances of securing a booking for the OTA.

Winds of change: digital transformation in the travel sector – Airport Technology

Winds of change: digital transformation in the travel sector.

Posted: Mon, 28 Aug 2023 07:00:00 GMT [source]

For instance, if the traveler is Chinese, the bot will chat in Chinese. However, there are few companies that make full use of their automation’s full capabilities. With just a few questions to the customer, bots can also assume the chatbot for travel industry role of a travel agent. By taking these answers into account the bot can tailor packages and deals to the customer’s needs. The added bonus of these AI agents is the ability to assist a customer in any time zone with 24/7 service.

chatbot for travel industry

The AI really came into its own when suggesting activities, and was brimming full of ideas/recommendations it had scraped from the internet. Both are available well within budget at the time chosen, and have solid guest reviews on Tripadvisor. It also put forward a package including flights, which currently costs £939 for seven nights, and boasts an outdoor pool, a kids’ playground and a buffet restaurant. Their showdown comes the week after easyJet Holidays CEO Garry Wilson explained how the company was forging ahead with plans for more AI. The AI plumped for trips to Majorca and Faro, while the person went for stays in Lyon and Barcelona.

  • OmniMind uses your preferences and budget to provide personalized recommendations for hotels, tours, and attractions.
  • Build your bot as a local insider that can provide users with unique travel experiences and you’ll be a hit with today’s travellers.
  • While the potential of ChatGPT in the travel industry is vast, it’s important to move beyond theory and look at real-world applications.

As is often the case with new technology, it is the younger generation that is embracing them the most – 30% of those aged say they could describe what a chatbot is, compared to just 3% of those over the age of 55. Going through the needs of the user through data analysis the desired result is shown. This, in turn, increases the chances of the lead conversion into the business. Artificial Intelligence as the name suggests is the intelligence or we can say the machine approach to complete a task. When we try to find out the influence of AI in travel industry then we find that there are many ways in which the technology is influencing the industry. Various technologies have their share in the growth and development of the travel industry.

chatbot for travel industry

What is AI in tourism examples?

For example, AI can be used to adapt the lighting, temperature and music in a hotel room, without the need for the user to request it. It is also present in airport security, through scanning or facial recognition systems, or even in travel guides, using systems that interpret patterns.